voroa
Legal

Refund and Cancellation Policy

Effective date: applies from the day paid plans launch.

*Note: Voroa's paid plans are not yet available. This policy applies to paid subscriptions and takes effect when they launch; until then, the service runs on the free tier, which requires no payment.*

This policy applies to paid subscriptions for Voroa, operated by Web Tech Digital Work. Please read it before subscribing. It sits alongside our Terms of Service and forms part of your agreement with us under the Indian Contract Act, 1872. Nothing in it limits your rights under the Consumer Protection Act, 2019.

1. Try before you pay — the free tier

Voroa offers a free tier so you can evaluate the platform — deploy from your repository, get a live URL, view logs, and see how it runs — before you pay anything. No card is required to use the free tier. Because you can evaluate the platform fully for free, we ask that you satisfy yourself on the free tier before upgrading to a paid plan.

2. How billing works (so cancellation is predictable)

  • Paid services are prepaid: you are billed in advance for each billing cycle, and you keep the full service you paid for through to the end of that cycle.
  • Each workspace is billed as a single monthly charge on one renewal date, equal to the sum of that workspace's active paid services plus GST.
  • Prices are shown exclusive of GST; applicable GST (currently 18%) is added and shown on your tax invoice for every charge, which you can download.
  • Paid services renew automatically each cycle under the payment mandate you authorise (UPI AutoPay or a card e-mandate), up to the maximum amount you approve. We send a notice before each renewal, and you can cancel before renewal at any time from your account.

3. Cancelling a paid service

  • You can cancel a paid service at any time from your account settings, or by emailing us.
  • Cancellation is effective at the end of the current paid cycle — the service keeps running until then, then stops. Cancellation stops the next renewal.
  • We do not refund the unused part of the current billing cycle, and no pro-rata credit is issued. Cancelling does not delete your data.

4. Downgrading or upgrading a service

  • If you move a service to a smaller size, the downgrade takes effect at the next cycle. You keep the higher size you paid for through the current cycle. No mid-cycle refund or credit is issued for a downgrade.
  • If you move a service to a larger size mid-cycle, the change takes effect immediately once payment is verified, and you are charged a prorated amount for the rest of the current cycle, with a separate GST tax invoice for the difference.

5. Refunds

Because the free tier lets you evaluate the platform before paying, and because paid plans are prepaid, paid subscription charges are non-refundable once billed, except in the two cases below. These are the only circumstances in which we issue a refund.

5.1 A billing error on our side

If you were charged incorrectly — for example, a duplicate charge, the wrong amount, or a charge after a valid cancellation — contact us within 30 days of the charge and we will refund the excess promptly.

5.2 A verified service deficiency or non-delivery attributable to Voroa

If the platform genuinely fails to provide a paid service you were charged for — a verified deficiency or non-delivery caused by us — you may request a refund for the affected service. A prolonged, verified outage of the paid service caused by us is one example of a qualifying deficiency.

This does not cover, and no refund is due for: planned maintenance; problems caused by your own code, configuration, or content; failures of third-party services you rely on; or events outside our reasonable control. This is a verified, case-by-case remedy handled manually by an authorised operator, not an automatic credit or a standing pro-rata entitlement.

We consider genuine refund requests reasonably and in good faith, and nothing in this policy limits any right you have under the Consumer Protection Act, 2019, for deficient or non-delivered service.

6. What is not refundable

Outside the two exceptions in Section 5, refunds and credits are not issued, including for:

  • subscription fees for the current or a past billing cycle after a paid service has been made available to you;
  • downgrades or voluntary cancellations — you keep service to the end of the paid cycle, with no pro-rata refund or credit;
  • accounts suspended or terminated for breach of our Terms of Service;
  • not using the service, or using less of it than expected; or
  • problems caused by your own code, configuration, or third-party services.

Voroa does not operate a standing credit balance or wallet; we do not accrue pro-rata credits for unused time.

7. How to request a refund

  1. Email support@getvoroa.com with the subject "Refund Request".
  2. Include your registered account email, the workspace and service concerned, the payment reference or invoice number, and the reason for your request.
  3. We acknowledge your request within 48 hours and will review and respond within 3 working days.
  4. Approved refunds are processed to the original payment method, ordinarily within 7–10 working days of approval. Where GST was charged on the refunded amount, we issue a corresponding GST credit note referencing the original tax invoice, with proportional tax adjustment, as required under the applicable GST rules.

8. Grievance redressal (Consumer Protection (E-Commerce) Rules, 2020)

If a billing matter remains unresolved, you may escalate it as a grievance to our Grievance Officer:

Name
Sagar Tayde
Entity
Web Tech Digital Work (trade name: Voroa)
Email
legal@getvoroa.com
Address
Commercial Office No. 605, Freedom Towers, CTS No. 15184, Near Akashwani, Chhatrapati Sambhajinagar, Maharashtra 431001

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every grievance within 48 hours of receipt and aim to resolve it within one month. Full details of our grievance process are on the Grievance Redressal page.

9. Chargebacks

Please contact us before raising a chargeback with your bank or card provider — we are happy to resolve genuine billing disputes directly. Chargebacks raised without contacting us first may lead to suspension of the account while the dispute is investigated.

10. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your payment governs that payment. Where a change is material and a payment mandate is already in place, we ask you to re-accept the updated policy at your next renewal rather than binding you silently. Updates are communicated by email or a notice on our website.

11. Contact

For any billing or refund question, write to support@getvoroa.com. We acknowledge within 48 hours and respond within 3 working days. Unresolved billing grievances can be escalated to our Grievance Officer, Sagar Tayde, at legal@getvoroa.com (see the Grievance Redressal page).