voroa
Legal

Grievance Redressal and Your Data Rights

Effective date: 7 July 2026

We want every user to have a clear, simple way to raise a concern and to exercise their rights. This page explains who to contact, what to expect, and how to escalate. It works together with our Privacy Policy and Terms of Service.

Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is:

Name
Sagar Tayde
Designation
Proprietor / Authorised Representative
Entity
Web Tech Digital Work (trade name: Voroa)
Email
legal@getvoroa.com
Address
Commercial Office No. 605, Freedom Towers, CTS No. 15184, Near Akashwani, Chhatrapati Sambhajinagar, Maharashtra 431001

To help us respond quickly, please write from your registered email and include a clear description of your concern, along with a relevant reference (such as a service name, payment reference, or invoice number).

Your rights under the DPDP Act, 2023

As a data principal, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Erase your data, subject to any legal retention we are required to observe.
  • Withdraw consent at any time.
  • Nominate another person to exercise your rights on your behalf.
  • Grievance redressal — raise a concern and have it addressed.

To exercise any of these rights, email legal@getvoroa.com with the subject "Grievance — Privacy".

How to raise different kinds of grievances

Privacy or data-rights concern
subject "Grievance — Privacy".
Billing, refund, or cancellation issue
subject "Refund Request" or "Billing Issue" (see our Refund and Cancellation Policy).
Any other complaint about the service
subject "Grievance — Service".

Our response timelines

  • We acknowledge all grievances and data-rights requests within 24 hours.
  • We aim to resolve grievances within 15 days and will keep you informed if a matter needs more time.
  • Billing and refund requests are handled within 3 working days (see the Refund Policy).

Escalation

If you are not satisfied with how we have handled a personal-data grievance, you may escalate the matter to the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023, after first raising it with our Grievance Officer.